Remote control not present in the compatibility list with the SOLO gate opener
Before purchasing a SOLO gate opener you need to check whether your remote control is compatible.
1Control SOLO is compatible with more than 750 remote controls, including rolling code.
Compatibility is determined only by the remote control, no matter the model of receiver or gate motor.
If you have already checked the compatibility of your remote control by following this guide (link) and have not found your model among those shown, follow the steps below to send the verification request to our technicians:
Step 1: Take a photo of your remote control
Take a photo of the front and back of your remote. If you still have the manual or the original box, send us a photograph of these too.
These images help us to collect more details about your remote control and to precisely identify the brand and model, so that we can precisely verify its compatibility with our SOLO gate opener.
Step 2: Send the photographs to our technical support
Open a ticket with our specialized technical assistance by writing an email (from computer or telephone/tablet) to support@1control.it and attaching the photographs requested in the previous point.
Step 3: Check the opening of the ticket and wait for the response from our technicians
Once the request has been generated, you should receive a confirmation email that the support ticket has been opened. Also check your SPAM folder if you can't find the automatic reply.
Our technicians will examine the details and photographs sent and will respond to you within 24-48 hours (Monday to Friday, from 9:00 to 18:00).
Step 4: Choose the SOLO gate opener model best suited to your needs
If your remote control, despite not being on the list, is compatible, our technicians will be able to guide you in purchasing the SOLO gate opener model best suited to your needs.
However, if this is not compatible, our technicians will suggest installing the SOLO KIT, a small receiver+remote control kit to be connected in parallel to the existing system which makes any automation compatible.
Note: The information and links provided in this guide may change over time. Be sure to always check the 1Control website for the most up-to-date information on remote control compatibility with the SOLO gate opener.