If you wish to return a purchased product and are dissatisfied or have encountered problems with the installation, 1Control offers a returns procedure that allows you to obtain a full refund within 30 days from the date of delivery of the goods.
Follow these steps to start the return process:
1. Contact Technical Support:
- If you have problems with the installation or would like assistance, contact our technicians by completing these short questions and clicking on the final "OPEN ASSISTANCE REQUEST" link: www.1control.eu/en/help
2. Start the Return Procedure:
- You can start the return procedure by contacting customer support at this link: www.1control.eu/en/help
3. Return of the Product:
- The return is free, you just have to take care of shipping the item/items to our warehouse. Package the item(s), print and insert the fully completed return form into the package and start the return shipment to the address indicated in the return procedure. We also recommend that you keep the receipt of your return shipment.
Note: The products must be returned intact, unused, undamaged and including all accessories. If returned items are not received in such condition, refunds may be reduced.
4. Return Time:
- You have 14 days from the notice of withdrawal to return the product.
5. Refund of the Amount:
- The products must be returned intact, unused, undamaged and including all accessories. If returned items are not received in such condition, refunds may be reduced.
- The seller, 1Control, will refund the entire amount within 14 days from the moment it receives the withdrawal notification from the customer.
- The refund may be withheld beyond 14 days only until the consumer demonstrates that he has sent back the goods or until the goods have been received by the seller.
Important note:
- If you purchased a 1Control product from a physical store or from Amazon, you will need to follow the return procedure provided by the retailer from which you made the purchase.
Remember to follow these steps carefully to start the return process correctly and obtain a full refund within 30 days of delivery of the goods. If you need additional assistance or have specific questions regarding returns, please do not hesitate to contact 1Control customer support.