If you are having problems copying the remote control with your 1Control SOLO, carefully follow these steps to resolve the issue. The copying of the remote control can be influenced by various factors , so it is important to carefully follow the instructions provided below:
1. Remote Control Compatibility:
Check that your remote control is compatible with the 1Control SOLO by consulting the dedicated guide: Is my remote control compatible?
2. Punctual Installation:
During installation, carefully follow the steps indicated by the 1Control app. Make sure you press the remote control button for the time specified by the guide and respect the recommended distance, which is usually close. For FAAC remote controls, keep a distance of approximately 20-30cm from the SOLO gate opener (here is the dedicated guide)
If the copy was unsuccessful, try repeating the procedure paying attention to all the required steps.
3. Need for Master Remote Control for FAAC or GENIUS:
For FAAC or GENIUS remote controls, you must have the Master remote. Follow the dedicated guides for copying: Copying a FAAC remote control - Copying a GENIUS remote control
4. Possible Blocks on the Control Unit or Copy Errors:
In the event that the remote control is compatible but the copy is not successful, there may be blocks on the control unit set by the installer or errors in the copy procedure. These situations require intervention from our technical assistance.
Contact Technical Support
Every situation is unique, but with technical assistance you can easily resolve these issues. Open a ticket with our assistance by sending a detailed email to support@1control.it, indicating all the details of your situation. Our technicians will be ready to assist you step by step in resolving the problem.