If you are experiencing issues copying the remote control with your 1Control SOLO, carefully follow these steps to resolve the issue. The copying of the remote control can be influenced by various factors, so it is important to carefully follow the instructions provided below:
1. Remote Control Compatibility:
Check that the remote control is compatible with the 1Control SOLO by consulting the dedicated guide: https://1control.zendesk.com/hc/en-gb/articles/11758921966876
2. Interferences or defective/non-performing remotes:
If you are having issues with copying the compatible remote control, it is recommended:
- To perform the copy inside your home, away from possible interferences in the area.
- If you have multiple remotes for the same gate/garage, try using another one.
- If experiencing reliability issues with the remotes (e.g. reduced opening distance or frequent failed opening attempts), replace the remote control battery.
3. Possible errors in copying or central unit blocks:
In case the remote control is compatible and you reach the following page, before pressing "I am near the gate" wait for the gate to close completely for at least 2 minutes. 
If you can access the "Check operation" page (photo below).
but the "OPEN/CLOSE" button does not work, it may be necessary to activate the programming mode of the central unit to store SOLO (recognized as a simple remote control).
On the following page you will find procedures for the most common central units: https://1control.zendesk.com/hc/en-gb/categories/360002919980
If your automation is not listed or you are unable to identify it, please provide us with the exact model or send us some photos of the internal board and labels/texts that may be useful, using the form in the "Contact us" section: