Preliminary information:
- LINK only supports 2.4Ghz Wi-Fi connections
- Check that there is Wi-Fi network coverage in the place where you decide to place LINK
To connect LINK to the Wi-Fi network, simply follow the guided procedure offered by the app during installation, indicating the network name and password.
If you encounter errors in the connection procedure from iPhone:
- Make sure you write your Wi-Fi network password correctly, paying attention to capital letters and special characters
- Try setting up using another iPhone or an Android device.
If you encounter errors in the connection procedure from Android:
- Make sure you write the Wi-Fi network password correctly, paying attention to capital letters and special characters
- Try the setup with another device
If you prefer to connect LINK via Ethernet cable, follow this guide:
https://1control.zendesk.com/hc/en-gb/articles/6858083073564
If you have changed router or internet provider, follow this guide:
https://1control.zendesk.com/hc/en-gb/articles/9709118499868
If the problems are not solved, restart the “1Control” app and restart the LINK device (by pressing the side button on the LINK body, for one second). If you encounter further problems, do not hesitate to contact our technical support by writing an email to support@1control.it