If a user is unable to receive a share, it is essential to ensure that the phone number being used matches the one the recipient registered with during the initial app setup.
Some shares may fail or not be received because master users enter phone numbers in an incorrect format, such as:
- Adding a 0 between the country code and the number
- Inserting spaces or dashes within the number
To ensure the sharing process works correctly, the recipient's phone number must be saved without spaces or special characters, keeping only the country code and the number.
✔️ Correct format:
✔️ +44123456789
❌ Examples of incorrect formats:
❌ +440123456789 (zero between the country code and the number)
❌ +44 123-456-789 (spaces and dashes)
It is recommended to update the contact before sharing to avoid issues.