To determine the generation of your device, consult the following guide:
For first generation devices, the PIN card inserted in the package contains the PIN code and there are no other copies of it.
We do not have our customers' PIN codes for privacy and security reasons.
In case of loss, contact our support by providing the serial number of the device, found on the back label of the product or available in the app (in "Manage your devices" section -> select your SOLO device):
Here is the direct link for contacting the assistance: https://www.1control.eu/en/contattaci.php
If you saved a recovery email address for your device during initial setup, we will send you an email to the same address containing the required PIN code.