If the 1Control application fails to detect the LOCO nearby, we ask you to proceed with the following tests:
- Enabling Bluetooth, GPS location tracking and permissions
- Restarting the phone
- Recharge LOCO's battery
Enabling Bluetooth, GPS location tracking and permissions
The use of the smartphone's Bluetooth connection is always necessary to manage the connection with the LOCO device, while with some phone models it is also necessary to activate the GPS to allow the phone to detect nearby devices.
The 1Control app does not track your phone's location, it just needs to be active for LOCO detection, so it is needed even if you are in an underground garage.
Once you have verified these details, if the device is still not detected, you need to verify that the app has all the permissions enabled.
To set app permissions you need to go to your phone's Settings, select the "Applications" (or "Apps") subsection, select the "1Control" app and enable all the required permissions.
Restart your phone and use other phones
If the application still does not detect the device, restart the phone, keeping it turned off for 5/10 minutes. If the problem persists, a further test could be done with another phone trying to open using the round button present in the app.
Recharge LOCO's battery
If the previous tests have not resolved the connectivity issues with the LOCO device, it is recommended to make sure that its battery is well charged, we recommend charging it for a couple of hours and trying the connection / opening again.