If you have purchased one or more 1Control products and wish to return them, follow this guide:
Attention!
The return of products purchased from the 1Control e-commerce is only possible within 30 days from the date of purchase.
1) Search for the order confirmation email and click on the link highlighted in the red box.
2) The Order Management page will open. From the Order Management page, it will be possible to:
- Track the shipping status.
- Open a technical support request.
- Download the receipt.
- Request a return (within 30 days from the date of purchase).
- Download the invoice (only if a VAT number was entered during the order process).
3) Press "Request return".
4) Fill out the form with the required information marked with an asterisk.
5) Select the method for returning the items. You can ship the devices yourself or use the UPS shipping service.
6) Press "PROCEED" to confirm the return procedure.
7) The return has been processed successfully. When the return is delivered to the warehouse, our staff will process the return and issue the refund.
The refund may take up to 10 days to be processed by the payment provider. If you cannot find the transaction related to the refund, you can request the return receipt by opening a support request through the Contact Us form: https://www.1control.eu/en/contattaci.php