If the 1Control app is unable to detect the SOLO nearby, please perform the following tests:
- Activating Bluetooth, GPS location tracking, and permissions
- Restarting the phone
- Repositioning the SOLO device
- Manually restarting the SOLO
- Replacing the batteries
Activating Bluetooth, GPS location tracking, and permissions
The use of the smartphone's Bluetooth connection is always necessary to manage the link with the SOLO device. For some phone models, activating GPS is also required to allow the phone to detect nearby devices.
The 1Control app does not track your phone's location. It only needs GPS to detect the SOLO, so it must remain active even if you are in an underground garage.
If these details are verified and the device is still not detected, ensure that the app has all the required permissions active.
To set the app's permissions, go to your phone's Settings, select the "Applications" (or "Apps") section, choose the "1Control" app, and enable all required permissions.
Restarting the phone and using other phones
If the app still doesn't detect the device, restart your phone, keeping it off for 5–10 minutes. If the issue persists, another test can be performed using a different phone by attempting to open the gate with the round button in the app.
Repositioning the SOLO device
Improper placement can negatively affect SOLO's performance. Placing the device near metallic objects or concrete walls can significantly reduce its signal strength.
We recommend positioning SOLO at about 1.5 meters in height and away from obstacles.
Manually restarting the SOLO
In some cases, it may be necessary to restart the device manually by following this short guide:
- Unscrew the four screws on the back of the SOLO.
- Open the device by gently prying between the two halves of the casing, ensuring uniform pressure on all four corners until there's enough space to separate them, as shown in this video: https://youtu.be/sv7pwPTfb6
- Remove the batteries for about 10 minutes.
- Reinsert the batteries.
Replacing SOLO's batteries
If your SOLO has suddenly stopped working after approximately 18–24 months, the batteries are likely depleted. We recommend replacing them as indicated in the following procedure: https://1control.zendesk.com/hc/en-gb/articles/360020924099